[Resolved]  Yatra Online / Yatratrip.in — I am complaining about my inconvenience after booking a train ticket

Website:Yatra

I booked my train tickets. After completing my transaction it was unable to download the e-tickets. The customer care number given also has no use of it. To download eticketthe reference number given by them was incorrect, thn why the money transfer is happpend i dont know it have been tried many more time how can i know that ticket is confirmed. Please sent me reply
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Oct 15, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Latha,

We regret for the inconvenience caused to you!

We would like to inform you that as we have checked your ticket is not confirmed. Hence, your refund of INR 330.00 has been processed from our end on 09th Sep'18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Hope your query has been resolved now. For any further assistance feel free to connect with us.

Thanks
Yatra Care
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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