[Resolved]  Yatra Online / Yatratrip.in — i got lower price from agoda.com, i need 5x refund

Website:Yatra.com

They said that “here is an offer so irresistible! Book hotels in india with lowest price guarantee on yatra and if you happen to find a price lower than ours, we give you not equal but five times the difference in form o[censored]ser money and ecash. So, book with ease and stay with comfort!”
But i got lower price from agoda.com, unfortunately i booked yatra.com and agoda,
Yatra price: ₹ 3157.00
Agoda price: ₹ 2987.77
Kindly do a positive reply to this issue.
Faithfully,
Sidhique.
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Mar 23, 2020
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Feb 21, 2020
Updated by Sidhiquesid
Here is one more scren

Verified Support
Feb 21, 2020
Yatra Online / YatraTrip.in Customer Care's response
Hi,

Greetings from Yatra.com.

We are not able to locate booking reference number in the conversation. Kindly refer the offer T&C in the link shared below also confirm if you have sent an e mail at the shared e mail address "[protected]@yatra.com" along with the claim form, if not please share the detail our team would assist you accordingly.

https://www.yatra.com/offer/details/irresistible-lowest-price-guarantee-offer

Thanks,
Yatra Care !
Complaint comments 

Comments

We booked spicejet flight through yatra.com the flight is cancelled due to operational reason. Now yatra is giving us option to take refund but leave the convenience fees... Why should I pay this amount ?
Yatra Online / YatraTrip.in Customer Care's response, Feb 26, 2020
Verified Support
Hi,

Greetings from Yatra.com !

Please note convenience fee charged at the time of confirming the booking is non refundable, and it do not have any relation to cancellation. If still you have any issue kind request to share your yatra booking reference number and further details which is required for us to assist you better.

Thanks,
Yatra Care !

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