[Resolved]  Yatra Online / Yatratrip.in — international holiday

Address:	500090
Website:	yatra.com

Hi all,

Booking id: yh4075780

My visa is still in process and i've to travel on next monday i. E. 30th apr'18.
This package deal was closed on 22nd march'18 and i was told that the visa formalities will take 10-12 working days.

After mail several exchanges, aparajita shared the noc format for visa only on 30th mar'18 (Only after a week). There i was informed that my visa appointment will be taken in the 1st week of april. My documents were ready accordingly and regularly followed up with the yatra team for visa initiation but got a revert that the flights tickets and hotel vouchers are not with them yet, how is it possible that the team is not prepared with visa submission documents (Basic itinerary vouchers) of the customer and my visa submission got late due to yatra's negligence as they took hell lot of time for the same.

I submitted my documents for visa on 10th apr'18 and there was a flaw as well, aparajita mentioned wrong dob in my husband's insurance document. After a escalation to her manager - gipsa jain - which was of no use as she doesn't give heed to all these matters (Never got any mail from her despite she being in every mail), nothing changed. I asked aparajita to share her escalation matrix but she just looped her manager in the mail... Which is certainly of no use.

Post that i was told that my visa will take 10-12 working days which are getting over on 24th apr'18, i've not received any updates, mailing yatra people everyday and calling them to check on the status. I just have time till 27th apr'18 will leave for mumbai - from where i have my flight to greece.

If my visa & passport doesn't show up till friday, yatra.com is going to reschedule my entire trip as per my convenience and going to bear it's cost because the delay happened due to yatra's negligence and nothing else. They took their own sweet time and delayed my visa application process due to which there'll be an impact on my travel.

I'm already going to escalate this as i'm not finding any changes in the way yatra is dealing with my case post multiple reminders. Of course, there's no use of having managers in loop because they don't take the pain to go through any mails where they're marked.

Terrible customer care team you guys have!!! As a customer they've to chase you for everything and there's no response even post that...
Pathetic response and experience so far!!!

Thanks...

Regards
Rakshita nath
+91 990.801.1481