[Resolved] Yatra Online / Yatratrip.in — misleading claims on cancellation policy by yatra.com

2 Reviews
 Vaseemd on Jan 7, 2019
I had booked a return ticket from mumbai to delhi on air india on the 4th of jan 2018 booking ref [protected]. The tickets clearly at (Partially refundable). I chose them due to this statement on the yatra website. I had to reschedule one the mumbai delhi sector for an earlier date and tried to see on the website how much refund would be available in case of reschedule / cancellation but to my surprise it showed a grand total of zero after airline charges, yatra charges, taxes etc.

Speaking to the helpline for half an hour gave the same result. Even after explaining that the word partial meant some refund.

This amounts to cheating and misleading the consumer into believing that there may the entire money may not be lost in case of any changes.

These websites must be made to pay for false and misleading advertising own their portals.
Complaint marked as Resolved Feb 13, 2019

Complaint Status

[Jan 07, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Jan 07, 2019
Dear Mr. Dehlvi,

Greetings, from Yatra.com!

This is with reference to your query under the Yatra booking reference number [protected].

We regret the inconvenience caused to you. We have forwarded the details to our concerned team. Kindly allow us sometime, we will validate the details and get back to you.

Request your patience interm.

Yatra Care
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Jan 08, 2019
Dear Mr. Lakra,

Greetings from Yatra.com!

This is with regards to your flight booking under Yatra reference number [protected]. We would like to inform you that if you cancel this booking cancellation charges will be deducted as per cancellation policy. As check, post cancellation of this booking there is no refund. Please find below the charges break-up.

Ticket cost for BOM-DEL: INR 6094.00
Ticket cost for DEL-BOM: INR 5992.00
Airlines Penalty (Per Person Per Sector) - INR 2625.00
Yatra Service Fee (Per Person Per Sector) - INR 400.00
Promotion Discount Reversal - INR 900.00
Total Refund - INR 0

Yatra Care
Complaint comments  1 Comment     Updated: Share0Tweet0


Nice complaint!
But the are no sufficien information for objective verification of the public complaint at this site:
1. No e-ticket attached;
2. No conditions for e-ticket are attached
3. A passenger can not reschedule the sector.
Such transaction can be done as a part of the service of the e-ticket issuer upon request of the passenger.
4. No complaint is seeen, which you had tried to submit within 30 minutes over th ehone accoting to you.
So you are advised to address and to submit the complaint for any refund/damage at the site of the eticket issuer / to the email of the eticket/ or in person at the office of the ticket issuer.

The e-ticket issuer (legal entity) must accept and to examine the complaint, if it legally binding, within 15 days to the address / emai address of the claimant (author) .

You need to save and to be ready to submit each document related to the damage / luck of service at least 6 months for any future legal claims in local Indian courts.

Such type of cases can cost you
- government fees from 2000 rupees
- legal assiance start from 10000 rupees

The fair court must award each documentated loss, moral harm and paid fees by final decision (judgement).

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}[email protected]

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    Yatra Online / Yatratrip.in - misleading claims on cancellation policy by yatra.com