[Resolved] Yatra Online / Yatratrip.in — Money deducted but ticket not booked, No refund now

amankishu4

Address:

Gurugram

I've booked a ticket on yatra and money was deducted from my credit card. Also, yatra sent me a confirmation email on this which i've attached below. Now, when i wish to cancel my booking, yatra team ([protected]@yatra.com) is unable to locate my booking (As if my transaction was void). And i feel this team is incapable of conforming my transaction and money deduction with accounts department presently.

I request you confirm my transaction and return back my money.

Please find the details below
Yatra reference number:[protected]
Ticket pnr: uxvvdn
Passenger names: aman kumar

Date of booking: 27th may 2020

+1 photos

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Aug 6, 2020

Complaint marked as Resolved

Yatra contacted me back and asked me to wait till they process full refund amount subject to air line consent.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Aman,

Greetings from Yatra.com!

As per records our team was in contact with you and the same was discussed as checked your refund is under process. Request you to kindly wait for the shared stipulated time.

Regards
Yatra Care