[Resolved] Yatra Online / Yatratrip.in — very bad services and not responding

Nirmal Budhwani

from Mumbai, Maharashtra

Address:

208027

Sir
Mera yatra .com k Sath ek pakej hua tha jiska ki Id no Yh4770177 hai jisme ki mujhe Kerala Jana tha for 5 night 6 da ys k liye from 6/6/19 to 12/6/19 tak but in logo me mujhe n meri family ko Harris kar diya hai in logo me galat commitment kiye and ab ye log galat Kam bhi kar rahe hai yatra customer service vale bhi help nahi kar rahe hai mera pura holiday pekej barbad kar diya satyanash kar diya

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Jul 18, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings, from Yatra.com!

This is with reference to your email regarding the package against the booking ID - YH4770177.

We are getting this checked with our respective team & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Jun 13, 2019

Updated by Nirmal Budhwani Sir
My yatra ID no is Yh4770177 hai
Mera holiday pekej barbad kar diya satyanash kar diya hai mera holiday Ko darawana kar diya meri family bahut dari hui hai yatra valoo ne meri family ko Harris kar diya ghane jangal Mai Bina light, fan k house boat me andere Mai mosquito k Sath Rakha customer care team ne bhi madad nahi ki pls help me my Mo no is [protected] and email address is [protected]@gmail.com hai

Jun 13, 2019

Updated by Nirmal Budhwani Sir ye log apni galti man nahi rahe hai

Jun 14, 2019

Updated by Nirmal Budhwani Sir Mera yatra valoo se ek tour pakeg hua tha jis ka ID No Yh 4770177 hai jisme mujhe and meri family ko Kerala ghumna tha tour mera 6/6/19 se Suru hua 2 din Munnar 1din thekadi and 2 din Alleppey Saher k but jaise hi hum Alleppey pahuche hamara holiday tour barbad kar diya satyanash kar diya aur meri family ko mujhe Harris Kiya hai tourcher Kiya Hume ghane jangal Mai Bina light fan k house boat me andere Mai mosquito k Sath Rakha customer care team ne bhi madad nahi ki please sir meri madad kare yatra vale Abhi tak meri koi bhi help nahi kar rahe hai Mai vapas gar as Chuka hu and ye log apni galti man nahi rahe hai mera holiday pekej barbad kar diya AAP madad kare taki meri tarah koi aur apni family k Sath pareshan na ho

Verified Support

Jun 14, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Nirmal,

Greeting from Yatra.com!

We regret the inconvenience you faced. Unfortunately, your experience was not as expected. As checked our team was in contact with you and the same was discussed. We have shared strong feedback with the concerned area manager and the supplier. As a gesture of goodwill, we are processing the refund of INR 5000/- & also crediting your yatra wallet with E-cash of INR 1500. We hope that you would treat this as an isolated incident. We assure you the best of our services for your future travel.

Regards
Yatra Care