[Resolved] Yatra Online / Yatratrip.in — no contacts made by yatra agent (rahul bhadouria)

Sibroc

from Pune, Maharashtra

Website:

Yatra

Hi team,

I had send a query for greece holiday package and got a call from rahul bhadouria. I described him my requirement and he assured me that a customize package would be send on email on the same day. It has been three days, i'm trying to get in touch with him on his extension 2255 however no calls were answered. I send the query again on the website and another agent contacted but same attitude and no response. I would really appreciate if your team can inform the customers directly that customize packages are not available instead of wasting time.

It was an highly unprofessional behavior.

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Jan 18, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear,

Greetings from Yatra.com!

We regret the inconvenience you have faced, kindly share your registered email ID or contact number to enable us to check the details and address this concern.

Regards,
Yatra Care

Verified Support

Dec 16, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear,

Greetings from Yatra.com!

We hereby would like to remind you to share us the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care