[Resolved] Yatra Online / Yatratrip.in — no proper updates and updating process for rebooking due to cancellation of flights

[Resolved] Yatra Online / Yatratrip.in — no proper updates and updating process for rebooking due to cancellation of flights

H Haresh Udhani

I have a booking from yatra for turkish airlines for 22-apr and as per airline we can convert our tickets to open tickets or reschedule one time for free due to covid issues. I had asked for the same on 18-apr and to do change accordingly but was only updated with general information, when i replied to email as the phones and emergency lines not working, i got the reply on that you cannot do online. Hence again asked for the same to confirm they replied they will check for the availability dates and so i need to provide them the schedule dates. When the tickets is open how should the dates can be given Further i have provided them the required dates for rescheduling but being last date before travel i do not have a quick response from them. Neither i got the call being this an immediate departure schedule. Looking for immedate resolution and full payment back in case of delay's. Was this information helpful? No (0) Yes (0)
May 26, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 25, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! This is with regards to your International flight booking under Yatra reference number[protected]. We would like to inform you that your flight was already cancelled by Airline and your ticket status is kept open for future use. You can make the one time changes without Airline date change charges for travel upto 28 Feb, 2021 however fare difference if any will be applicable. Regards, Yatra Care
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