[Resolved] Yatra Online / Yatratrip.in — No Refund for missed flight and travel in another

rkkanojia7

from Bengaluru, Karnataka

Address:	122002
Website:	www.yatra.com

I was booked ticket form Delhi to Bangalore[protected]:05 AM[protected]:00 AM ) for my friend, and she missed fight due to cab problem we booked another fight with high price. After all we claimed for refund they only give 64 Rs ?
I have mail copy of only that much refund and no response form yatra.com.
I reached many time by mail but no positive response.
Booking Ref No.[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 8, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com!

Thank you for contacting us. Kindly allow us some time to check the details and we will update you at the earliest.

Best Regards,
Yatra Care

Verified Support

Jul 04, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Mr Kanojia,

Greetings from Yatra.com!

Thank you for your patience. Kindly find the below refund calculation for your reference.

Ticket cost INR3601-
No-Show charges INR2887
Promotional discount which is nonrefundable INR550
Yatra service fee INR 100

Applicable refund is INR64.00, the refund has already been processed from our end. We hope you have received the same. Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. For holidays please call on [protected].

Best Regards,
Yatra Care