[Resolved]  Yatra Online / Yatratrip.in — no refund on cancellation of air tickets booked from yatra

I had booked lko-blr-kochi flight from your portal with airline pnr nerekj. (Yatra.com booking reference number[protected] due to flood conditions in kerala i want to cancel our tickets. To my surprise i could see rs 0.00 to be refunded against this cancellation whereas the airlines (Indigo) says they will refund rs 2818/= as against this booking. Your website states you deduct 300/ per person on cancellation over and above airline cancellation. What is the driving force for me to cancel such tickets where i will not be getting any refund. If i do not cancel such a ticket and do not board, it will be a no show and 2 seats will fly empty from lko-blr-kochi where neither the airline nor the agent (You) would be benefited in any way and above all it is a national loss. I would request you to take up such issue with your management and also frame company policies accoudingly