[Resolved] Yatra Online / Yatratrip.in — no response from customer care to cancel my flights | |||
I have been calling yatra customer care number but none of the number is reachable. All the numbers are wrong. They are not replying to my mails. Their site is having temporary server issues from past 3 days and so i am not able to cancel my flights from their site and neither i can reach them through any medium. This so pathetic to behave like this in such an emergency situation. This is ao frustating as i feel so helpless. Was this information helpful? | |||
May 14, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 12, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Kanishka, Greeting fromYatra.com! We regret the inconvenience and delay in response. Greetings from Yatra.com! Kindly refer:- yatra.com/online/corona-travel-advisory for updates. Kindly share us your booking reference number and details of your query. We would like to keep you informed that due to COVID19, we are receiving very high work volume, kindly expect a delay in response. Regards, Yatra Care | |||
 4 Comments | |||
Comments
I had canceled New Delhi to port Blair round trips through Indigo. Had inform and written mail to [protected]@yatra.com on 17th March to cancel booking and full amount refund. No reply so far. Please return me full amount otherwise I have to take legal action.
Please call me at [protected]
Regards
Partha Maiti
SR.Manager, PepsiCo
Please call me at [protected]
Regards
Partha Maiti
SR.Manager, PepsiCo
Yatra Online / YatraTrip.in Customer Care's response, Mar 31, 2020
Verified Support
Yatra reference number[protected] booking flight ticket canceled directly airlines with full amount rs 18914 rupees but i am still not received
Yatra Online / YatraTrip.in Customer Care's response, Mar 28, 2020
Verified Support
Dear Ranjit,
Greetings from Yatra.com!
This is with reference to the complaint regarding the flight cancellation under the booking reference number 2001048119226.
Thank you for connecting with us. We are experiencing high volume due to COVID-19.
In the wake of nationwide lockdown and following preventive measures of social distancing to control the spread of COVID-19, DGCA has suspension of all domestic flights March 25, 2020, to April 14, 2020.
Airline schedules are changing rapidly amid COVID-19 outbreak, we urge you to please refer to our travel advisory for latest updates and support offered by Airlines and Yatra. Please refer to this link to keep yourself informed https://www.yatra.com/online/corona-travel-advisory#afai15
If your travel is between 25th March 2020 till 14th April 2020
Please note that you do not have to call SpiceJet or Yatra.com to cancel your flight. SpiceJet will automatically cancel your booking & will protect the entire amount for a future booking by crediting the entire amount as a credit shell under your current PNR.
To make fresh bookings you are requested to visit www.spicejet.com and at the end of the booking process, make payment using the “CREDIT SHELL” option.
This option will be available on the SpiceJet website from April 1, 2020, onwards. You can book and travel till February 28, 2021, for the same passenger. No rescheduling fee will be charged, however, the fare difference if any will be applicable.
Alternatively, you can also write to the airlines on api.request@spicejet.com for any further query.
Regards,
Yatra Care
Greetings from Yatra.com!
This is with reference to the complaint regarding the flight cancellation under the booking reference number 2001048119226.
Thank you for connecting with us. We are experiencing high volume due to COVID-19.
In the wake of nationwide lockdown and following preventive measures of social distancing to control the spread of COVID-19, DGCA has suspension of all domestic flights March 25, 2020, to April 14, 2020.
Airline schedules are changing rapidly amid COVID-19 outbreak, we urge you to please refer to our travel advisory for latest updates and support offered by Airlines and Yatra. Please refer to this link to keep yourself informed https://www.yatra.com/online/corona-travel-advisory#afai15
If your travel is between 25th March 2020 till 14th April 2020
Please note that you do not have to call SpiceJet or Yatra.com to cancel your flight. SpiceJet will automatically cancel your booking & will protect the entire amount for a future booking by crediting the entire amount as a credit shell under your current PNR.
To make fresh bookings you are requested to visit www.spicejet.com and at the end of the booking process, make payment using the “CREDIT SHELL” option.
This option will be available on the SpiceJet website from April 1, 2020, onwards. You can book and travel till February 28, 2021, for the same passenger. No rescheduling fee will be charged, however, the fare difference if any will be applicable.
Alternatively, you can also write to the airlines on api.request@spicejet.com for any further query.
Regards,
Yatra Care
Today I booked my sister ticket from dimapur to pune on 25th May 2020 but I havnt received any ticket yet although my account has been deducted. Help please
Yatra Online / YatraTrip.in Customer Care's response, Mar 28, 2020
Verified Support
Dear Customer,
Greetings from Yatra.com!
Thank you for connecting with us. We are experiencing high volume due to COVID-19.
We apologize for the inconvenience you have gone through. We request you to kindly help us with your registered email ID & contact number so that we can check the details and assist you.
We will check the details with our concerned team and share the update with you accordingly.
Regards,
Yatra Care
Greetings from Yatra.com!
Thank you for connecting with us. We are experiencing high volume due to COVID-19.
We apologize for the inconvenience you have gone through. We request you to kindly help us with your registered email ID & contact number so that we can check the details and assist you.
We will check the details with our concerned team and share the update with you accordingly.
Regards,
Yatra Care
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Greetings from Yatra.com!
Thank you for connecting with us. We are experiencing high volume due to COVID-19.
We apologize for the inconvenience you have gone through. We request you to kindly help us with your registered email ID & contact number so that we can check the details and assist you.
We will check the details with our concerned team and share the update with you accordingly.
Regards,
Yatra Care