[Resolved]  Yatra Online / Yatratrip.in — No revert / mental harassment

Address:	Gurgaon, Haryana, 122001
Website:	www.yatra.com

Hi all,

I made different bookings from yatra.com
Booking 1 : 19218614
Booking 2 : 19310252
Booking 3 :[protected]

First i made booking 1 for ahmedabad to toronto via new delhi and chicago.in that booking yatra advisor (Vishwas singh) did not informed me on call if flight is going through chicago than i will need transit visa for us. I got to know this when i called airlines for extra baggage as yatra's concern person was not reachable.

After that i had word with rahul from yatra and he informed me that he will check the issue and will call me back but there is no call back from 06 dec 2016
When i did not received call i called yatra toll free number and lady informed that she is sending email to his higher authority (Vishwas's leads) to call back but no call back received.
After that i called to airline for support that they suggested they have a direct flight from new delhi to toronto where no transit visa will require but there was no revert from vishwas. I also marked several email but no revert. Advisor did not kept any other email in cc so others can work on his absence.
Finally i booked new ticket which was suggested by air canada from yatra executive as fare was increasing. I also informed that person to call me back to discuss once he complete the booking procedure but no call back received.
As there was no call back, i called air india for cancelling my old flight delhi to chicago and chicago to toronto and wanted to keep ahmedabad to delhi but air line suggested it is not possible as entire flight is under same pnr and multiple sectors can't be cancelled. Entire flight will be cancelled.
I again called vishwas but his extension was not getting connected hence i dropped email to different teams but there was no revert from any of the team.
After that i placed online cancellation request for entire booking cancellation and booked a new ticket for ahmedabad to delhi.
I received call from vishwas on last friday stating he was not available in the office and he will get my both the flights connected which is still not done from past 6 days.
I also received call from vishwas's manager on last friday and she suggested she will call me back next day but no call received till now.

I marked email to yatra with several questions why i was not given revert but there is no revert on the email from past 7 days. I still not received even acknowledgement.

It is creating mental harassment to me. Now a days, it is being my regular task to call and email yatra which is impecting my personal life as well.

Regards,
Ashish patel
+91 [protected]