[Resolved]  Yatra Online / Yatratrip.in — no rooms last minute

Website:

Yatra.com

I am going to a college in pilani and booked a hotel using yatra two months prior. Paid the amount upfront. Now one day before leaving to pilani, i get a call asking me to cancel the booking. They failed to book the hotel for which i paid in prior. They are also not refunding. This should not be allowed. I paid for the service that i should be entitled with. The customer care is also really bad, they are not bothered with the situation at all. Judging by the other complaints i have seen, some action must be taken. I am going to sue the company.