[Resolved]  Yatra Online / Yatratrip.in — non fulfilment of commitment

Address:

Pune, Maharashtra, 411014

Whome so ever it concerns

This this to state that myself samrat chatterjee is a yatra holiday advisor from pune (Yh4142321). I had booked a mauritius package for my client ms roshini kapoor from 5th may to 11th may. Right now she is in mauritius and she is very very very upset regarding the services.

1) when ms kapoor did an initial payment then it was not informed that the hotel which she had selected is sold. Pfa the mail trail which clearly mentions "casuarina resort n spa" but after 5 days i was informed that the said hotel is sold out and yatra is giving an alternative hotel-"manisa hotel" for which i convinced her.
Now when my client reaches this hotel she gets the most saddest experience of all time.
No dental kit is given which is a basic thing.
Jet spray is broken
They have clearly stated that lunch cant be provided
Very ill maintained hotel.

2) in the mail it clearly states that there will be a 1 hr photoshoot on day 5 but when client recieved the vouchers there was no mention of photoshoot. When i enquired about the shoot i was said to me that shoot cant be arranged at such a short notice.. This is a clear case of non fulfilment of commitment by yatra and this is not accepted by client at any point. She is evenn contemplating to go to consumer court if the commitment done by yatra is not met.

As a yatra advisor i feel terible in front of client as my reputation is at stake.

My client ms roshini kapoor is a celebrated blogger and she has said that she will make sure that maximum people should know about the services offered by yatra through social media. (Attached - instagram page of my client)

Today is only the 2nd day in mauritius and she is ready to come back on the first flight available if yatra gives the refund after deducting the charges.

I expect a speedy solution to the goofup done from yatra's part.

Regards