[Resolved] Yatra Online / Yatratrip.in — non refund of hotel reservation | |||
We booked a hotel at chennai vide br no.[protected] for checkin at 8.30 pm on 3/1/18 and checkout @5/1/18 5.30 p. M (Special request raised at the time of booking). Unfortunately our car met accident and we are unable to reach airport in in-time. We made a request to yatra to conceal our hotel booking @5.30 pm on3rd but yatra back office not send cancellation correspondence to hotel (The belstead) till 11.59 pm. When i spoke to yatra customer care the promised me to refund our payment but now they said hotel was not agreed to refund. This not fare. Kindly review my compliant. I hope you will do justice to me. Was this information helpful? | |||
Feb 8, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 08, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear jagadeesh, We regret for the inconvenience caused to you! Would like to inform you that as we have checked hotelier denied to cancel the booking on full refund. Hence, there is no refund possible on this booking. For any further assistance feel free to connect with us. Thanks Yatra Care. | |||
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