[Resolved] Yatra Online / Yatratrip.in — non refund of money to my bank, when online ticketing failed

choton111

from Kolkata, West Bengal

Website:

www.yatra.com

On 3/11/2018, I tried to book air ticket for DEL-CCU for 4-Nov, 2018 on line from my Yatra.com account.
Once paid Rs 11160/- again demanded to pay for Rs.1859/- and again paid.
total I have paid online Rs.13019/- But ticket did not came... so, when I asked for refund... Yatra.com sent my money to Yatra E-wallet. So again I bound to purchase fresh ticket against fresh money.

But why money should go to Yatra e-cash ?? It should directly come back to my bank account, where from ( Credit Card) I paid .

Couple of time I talk & wrote ( email) to yatra.com customer care... some time they assured to refund the money to my bank account, some time they replied ( email), " as per system, money gone to Yatra e-wallet".

when I am calling[protected], they are suggesting to call [protected]..., but even after repeated try & giving the correct option, it is repeating " you did not gave any option" !! Finally Yatra.com is giving harassment

Please look the matter & do necessary action and confirm accordingly.
Thanks & Regards,
Subrata Samanta ( Mr.)
Kolkata, India.
[protected]@yahoo.com

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Jan 18, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Subrata,

Greetings from Yatra.com!

We are not able to get any communication with the email ID provided, kindly share your contact number, Yatra booking reference or registered email ID to enable us to check the details.

Regards,
Yatra Care