[Resolved]  Yatra Online / Yatratrip.in — not giving - refund amount against my booking for bali

This is ujwala i have booked holiday package for bali from yatra.com in jan 2020. My booking number is yh5826528. The package amount was inr 1, 12, 000/- and i have done online payment of inr 72, 072/- though debit/credit card and inr 39928/- was balance. As yatra.com team told me that they first booked flight tickets and after balance payment yatra.com team will provide air tickets with me.

After corona virus effect on 23rd march 2020 i wrote mail to yatra.com team regarding booking status (Cancellation or postpone booking) but i didn't received any response from yatra.com team.

Then after on 24th march 2020 again i wrote mail to yatra.com team for cancellation of my booking.
I received mail from yatra.com that i will get updates on my booking prior 30days of departure.

After that i have received call from mr. Satyam gupta (Representative of yatra.com) he didn't gave me any option or solution infact i requested him to postpone my booking, but he said for that i need to pay more inr - 35000/-, if i will not pay that amount i will not get my booking amount back.
After this verbal communication he wrote mail on 3rd april 2020 asking for another booking date.
Verbally i have given new booking date, he said he will check availability for the same. After that i replied on mail for new booking date.

After that i have received call from mr. Satyam gupta he said airlines is giving credit shell till 30th june 2021 (https://timesofindia.indiatimes.com/travel/destinations/singapore-to-shut-down-changi-airport-t2-for-18-months/as75...⇄ i agreed for that then he ask to pay land charges, later on he said it was the deference amount of flight booking which i didn't paid, i informed him that as per booking instructions i have already paid full flight ticket amount but mr. Satyam gupta denied and he said if i will not pay that amount i will not receive credit shell and yatra.com will not refund my money.

After that i received mail regarding payment of deference amount/land cancellation charges on or before 22nd april 2020. If i fail to pay that amount i will not get credit shell or my money back. So i ask to extend the date but he denied that also.

Also i am keep asking to show copy of my air tickets even i wrote so many mail regarding this but they didn't shared that with me, so i requested them if my booking is not yet done then kindly return my money back.

I think my flight tickets are still not booked, even indian government has announced to refund money of passengers with zero cancellation charges.
Help me.