[Resolved]  Yatra Online / Yatratrip.in — not giving the complete package as claimed

Address:	Gurgaon, Haryana
Website:	Www.Yatra.com

YH4026321 is my booking id for flavors of Europe yatra package. I am traveling on 21st may. Received the voucher today. To my dismay, Airport transfers are not included as per the voucher. When I asked the reason over call, Mr. Shrey Adlakha, our contact person, told that it's a direct joining package for which he took a go ahead from us and then booked. We checked the email trail top to bottom but could not find any such term. This is highly disappointing as I will be traveling with an infant and this kind of service will not be enjoyable. Also I was told by shrey that the hotels have changed in the voucher compared to the visa letter, to which he responded that it was mentioned in the email that the hotel details shared would be just for visa purpose. Again, I couldn't find it any where written.If you are not giving the airport transfers, as claimed, I can assure you that it's going to be my last booking with Yatra. Screenshot attached of the email shared from your end with no mention of direct joining. Also, it was confirmed over call that airport transfers are included. Need hassle free. Hope you will disappoint me.