[Resolved] Yatra Online / Yatratrip.in — not refunding money as per the trip cancellation policy

Kalpesh Walwatkar

Website:

Yatra.com

I have paid inr 70k for europe trip in month of jan 2018, i have cancell my trip due to family issue (Family member needs to be operated due to medical conditions and same documents is shared to the yatra) and yatra online is not refunding me money. I have initiated cancellation request before 45 days of travel and as per the document and cancellation policy i should get only 30k deducted from my advance amount and i should get 40k refund.

They are only giving me inr 10k refund saying that cancellation fees will deduct per person.

As per the documentation/emails from yatra they have clearly mention they will only deduct 30k amount before 45 days departure. (Nowere they mentioned in communication that they will deduct booking amount per person)

Please help me to get my refund of money.

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Apr 27, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Mar 20, 2018

Updated by Kalpesh Walwatkar As per yatra cancellation policy, initial amount of 30 K only gets deducted if we cancel the trip before 45 days.

Verified Support

Mar 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh,

We regret for the inconvenience caused to you!

We have received your query and would respond you at the earliest. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

Mar 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh,

Thank you for your patience!

We would like to inform you that as we have checked it was clearly mentioned in the cancellation policy that booking fee is non refundable and applicable on per person only in cancellation. Hence, we have taken the booking fee complete from you and are refunding you INR 10000.00 only. would request you to kindly check the cancellation policy again at your end and connect with us again for any further assistance. We will be happy to assist you.

Regards
Yatra Care

Mar 20, 2018

Updated by Kalpesh Walwatkar As per cancellation document, it is clearly mentioned initial amount INR 30000/- will only deducted before 45 days of departure.

No where it is mentioned this amount per person.

Please review the comment in document carefully.

Verified Support

Mar 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh,

Greetings from Yatra.com!

We would request you to kindly check the payment terms and connect with us again for any help, we will be assist you.

Thanks
Yatra Care

Mar 20, 2018

Updated by Kalpesh Walwatkar I already check this many time and same is highlighted in above screenshot. Nowhere is mentioned 30K deduction per person.

For your information i have been asked 20K as booking amount for 2 persons and later i have been ask to pay 50K as advance and this is already on email.

I already asked to transfer booking/postpone booking but you can not provide that and not even refunding money as per the document.

I am only following the document we you have provided hence request you refund the amount.

Dear Consumer Department Sir/Mam,
Please help me to get this resolved as it is not getting resoved.

Mar 26, 2018

Updated by Kalpesh Walwatkar Any update on above request?

Verified Support

Mar 27, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh,

Greetings from Yatra.com!

We would like to inform you again that it's clearly mentioned in the payment terms that booking fee is for per person and it's completely non-refundable. Hence, we would like to inform you that further refund would not be possible on this.

Thanks
Yatra Care

Apr 03, 2018

Updated by Kalpesh Walwatkar Can you show me where it is written that booking amount will get deducted per person in the document i uploaded in this case and in the email communication.

Additionally even 10K was not refunded yet as it was mentioned in your above update.