[Resolved]  Yatra Online / Yatratrip.in — not refunding the booking amount

Address:	Lucknow, Uttar Pradesh, 226020
Website:	www.yatra.com

Yatra the worst choice for planning any sort of trip. It being my first travel planner that i chose for international trip turned out to be a big time repenting decision for me.

First of all they don't care about your chosen plans at all. I chose them because of a package that i liked. I paid booking amount of 60k and after around one and half months when i had already sent even the visa documents, they just called and told the trip is called off. All planning, leaves everything was already done but now it was a sudden shock. With so much time lost for the trip, i had to unwillingly opt for another package from them.

Now they were supposed to be providing 80% documents regarding visa like travel, accomodation, insurance, noc format, cover letter etc. The rest 20% were sent by me in advance and they verified and approved.

They filed the visa application and on the day of visa appointment provided me the complete consolidated set of documents which obviously i didn't have any time to cross check since they were huge and i submitted the complete set as it is. My visa was rejected with the reason staying the duration of stay was not clear. Now when the complete duration and stay documents like flights and hotel booking was provided by them and they are supposed to verify all the documents, then who should be taking responsibility other than yatra.

Now above all this, i also opted for visa protection plan and inspite of that, they have guts not to refund my booking amount and plainly denying it.

What are you guys going to do with the booking amount of 60k. Obviously you won't be charged for flight cancellation everyone knows.

Email id : [protected]@gmail.com
Booking id : ya:14403213