[Resolved]  Yatra Online / Yatratrip.in — over a month long delay in reimbursement of visa fee & refund of extra amount remitted by me for europe package reference no yh4874750

Refer the yatra booking reference no yh4874750.

It's over a month that im speaking to yatra customer care and sending almost 20 - 30 emails but you guys are so thick skinned that you don't even reply on time leave aside the refund part.

Why on earth you make false promises before the trip and later take so much time to process legitimate refunds of customer.

I have been a regular customer however you have forced me to consider other players in the market for my future travel plans.

I seek immediate refunds and reimbursement for my visa fee as also the extra amount paid by me over and above the package cost and no more fake assurances please as it's been over a month since i have shared the receipts with you.
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Aug 8, 2019
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Mr. Jena,

Greetings from Yatra.com!

This is with regards to you International package booking under Yatra reference number YH4874750.

We regret the inconvenience you have gone through. We have requested our team to connect with you and discuss this and close. Please feel free to connect with us again if required.

Regards,
Yatra Care
Verified Support
Jul 04, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Mr. Jena,

Greetings from Yatra.com!

We thank you for your patience. As per records refund of INR 15585.00 was processed from our end on 26th June 2019 in your same mode of payment. As checked refund details were also shared with you on 3rd July 2019. Hope your query has been resolved.

Regards
Yatra Care
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