[Resolved] Yatra Online / Yatratrip.in — payment completed but booking failed and not refunded | |||
I had booked a flight last wednesday and made the payment through amazon pay. This is the message i received: Payment of rs.6, 018.00 (Card rs.3, 983.72 + amazon pay balance rs.2, 034.28) for txn id p[protected] on yatra onli... Is successful. I called up customer care thereafter and the executive told me they had received the payment but would be refunded. When i called after 5 days, i was told that they do not have the history of payment and would get in touch with the senior executive but i have not received any information as yet! This is highly disappointing and shows poor customer service! Such issues need to resolved at the earliest! Tanya ([protected]@gmail.com) Was this information helpful? | |||
Jan 2, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 27, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Tanya, Regret the inconvenience caused to you. Your refund of INR 6018.00 has been processed from our end. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care | |||
 2 Comments | |||
Comments
I have cancelled my flight ticket on 3rd nov 2018 but till now i have not received my refund. My yatra ref no was[protected].they told that refund will be received within 7-12 days but now it will be almost 1 month but still the refund is not made.I have also contacted with their customer executives but they could not resolve my matter
Yatra Online / YatraTrip.in Customer Care's response, Dec 4, 2018
Verified Support
Dear Mr. Moran,
Greetings from Yatra.com!
We were trying to connect with you on the registered number, could not connect because the call was disconnected from your end. Kindly advise the amount which you have not received, as we have processed two refunds in your account. Also please let us know the suitable time to discuss this.
Regards,
Yatra Care
Greetings from Yatra.com!
We were trying to connect with you on the registered number, could not connect because the call was disconnected from your end. Kindly advise the amount which you have not received, as we have processed two refunds in your account. Also please let us know the suitable time to discuss this.
Regards,
Yatra Care
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two ticket cancellation amount not refund in my account
pnr- [protected]
pnr- [protected]
Greeting from Yatra.com!
We have received your query & would respond to you at the earliest. Request your patience in the interim.
Best Regards,
Yatra Care
Greeting from Yatra.com!
We would like to inform you that refund has been processed from our end in the same mode of payment on 4th Dec 2018. For PNR number 2353678413 refund of INR 740.00 and for 2153688821 refund of INR 1356.00. Please note if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.
Thanks,
Yatra Care