[Resolved] Yatra Online / Yatratrip.in — payment done twice - need refund | |
Hi, this is in response to my previous complaint comment from the yatra team - for the ticket with booking no.[protected], confirmation # nw94nk - payment was done twice. 1st time it was made through google pay in the name of roshan alex charey (My collegue), 2nd time it was made using my own hdfc netbanking. The proof of both the payment have been sent through mail. Also, both the payments were done on the same day but i got booking confirmation against only one of it. I made the second booking using yatra only because it had the cheapest option at that point of time. Please reach out to me in case of any question on [protected]. Attachments are sent on their email - [protected]@yatra.com Was this information helpful? | |
May 15, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 14, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Pooja, Greeting from Yatra.com! We regret the inconvenience. As checked payment status is showing pending. But we have forwarded your details to our team to check with the bank if the amount is charged or not. In case the amount is charged full refund will be processed. Please note it will take 10-15 working days for the amount to be credit in the same mode of payment Regards Yatra Care | |
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