[Resolved] Yatra Online / Yatratrip.in — poor accommodation

Swabha Swayamdipta

from Bhubaneshwar, Odisha

Address:	Darjeeling, West Bengal
Website:	iamhimalaya.com

We had a terrible experience with accommodation at gangtok - at hotel alaya. We had specifically requested a room with 3 cots, but were given a small room and no extra cot the first night. After contacting the hotel and our travel agent, we were given a tiny couch the second night. Also the hotel was of poor quality - single light, defective flush.

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Apr 20, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Swabha,

Greeting from Yatra.com!

Request to kindly share your Yatra booking number number for us to assist you.

Thanks
Yatra Care

Verified Support

Mar 13, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Swabha,

Greeting from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care

Verified Support

Mar 17, 2018

Verified Support

Mar 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Swabha,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care