[Resolved] Yatra Online / Yatratrip.in — poor service and no one give answer properly

Krishiv Ahir

from Indore, Madhya Pradesh

Website:

Yatra

This is karan suva and my registered email id is [protected]@gmail.com
I booked thailand package for four people worth of 32000 per person
In this package pick up drop service hotels accommodation and sight seen
But when we reached airport we wait for yatra pick up for 2-3 hours but no one comes and then we continue call yatra customer care but no one answered properly then we book taxi and go to the hotel but in hotel no booking for us then we pay for room and then second day no one pick up to us for sight seen in sort we pay for package and then also pay for all that things which are include in package
Now i want my money back which worth of 1, 29, 500

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Jan 28, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Krishiv,

Greeting from Yatra.com!

We regret the inconvenience caused to you. As checked our team was in contact with you and requested to kindly shared the bill copy at [protected]@yatra.com for us to take it further.

Regards
Yatra Care

Verified Support

Dec 15, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Krishiv,

Greeting from Yatra.com!

Regret the inconvenience you have gone through. As per our records our team was in contact with you hope your query has been resolved, Please note we have initiated refund of INR NR 24, 400 and and 10k e cash. It will be credit in your account in next 12-15 working days. We have shared the proper feedback with the concern team and assure you we will take necessary measures to avoid such instances in future.

Regards
Yatra Care.