[Resolved]  Yatra Online / Yatratrip.in — pricing and pathetic customer service did not allow me to book a package missed my trip

Address:Gurgaon, Haryana, 380054
Website:Yatra application

I tried to book package on yatra application. While booking it was not allowing me to book and always get an pop up window asking my contact details to be submitted. After few days get a reply from advisor from yarta who quoted a price much higher and behaved very rudely on call. Asking for floor supervisor.. The floor supervisor was oversmart and quoted more amount then advisor on same call.. Further tried to escalte this an had not got any reply.. Meanwhile tried to book package from other company and again got call from yatra promising that they will resolve and beat the price of competitor. Waiting for which i lost the package from other company.. And even yatra agents even a product manager tried to make fun of this
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Nov 22, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Manish,

Greeting from Yatra.com!

As per our records our team was in contact with you over the call and through mails and requested to shared the pricing of the competitor in PDF. Hence no details was shared.

Kindly share the requested details for our team to check the current costing availability.

Best Regards
Yatra Care
Complaint comments 

Comments

There was no pdf file i mention 100 times ..still i dont know which pdf file was to be shared ..i think the complain is not for the any pdf file ..its for the pricing and poor customer service ..you are trying to change the topic to dont know which PDF file ..there is no such pdf file ..
Why dont to listen the call recording from your advisor name kanika

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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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