[Resolved] Yatra Online / Yatratrip.in — Problem in applying promo code for uber offer while booking a flight ticket to goa | |||||
This is the mail i addressed to yatra - I had booked a return ticket to bangalore-goa, onward travel being on 31st midnight and return on 5th early morning, for my son, ashwin r prabhu through your website. The pnr number being omb03q. While booking the ticket you had given me 4 uber promo codes worth rs.1000/-. I had applied flycab while booking the ticket as per the offer on your website. You had mentioned that the uber rides would be activated 24 hours before the journey ie. On 31st march. When i tried to activate the same on 31st march, i was getting an error message and spoke to one of your executives ms sonia chawla. She asked me to send a screen shot of the error message. After checking the error she said that there was some technical issue, and it would get resolved within 48 hours. Please note that till date that error has not been resolved. I was not able to use the coupons for paying uber to and from the airport. Please note that i paid more than rs.1000/- for each journey. If i was able to use these coupons, i would have saved a lot of money. When i have tried to call you on your toll free numbers, the messages are all automated and no option is taking me to speak to a customer care executive. When i tried dialing the local number in bangalore[protected], the message that i am receiving is that all incoming calls to the said number are barred. I don't see what benefit i got from booking the ticket through your website. This is the first time i was using yatra, and i am thoroughly disappointed. The offer is valid only for thirty days and cannot be redeemed in part. I don't travel long distances in bangalore. The uber promo would have helped me while travelling to and from the airport. I have written a mail to support, feedback and one of their officials but there is not response from the company. Even an online complaint regarding the same issue has not been resolved Please look into the matter and revert to me. I am attaching the screenshot again for your reference. Was this information helpful? | |||||
May 26, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 19, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mr Prabhu, Greetings from Yatra.com! We have received your query & would respond to you at the earliest. Request your patience in the interim. For any assistance you can call us on[protected] /[protected]. For holidays please call on [protected]. Best Regards, Yatra Care Verified Support Apr 24, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Prabhu, Greetings from Yatra.com! Regret the inconvenience caused. We would like to inform that refund of INR 1000 is under process against Uber rides and it will take 2-5 working days to reflect in your account. Hope your query has been resolved. Best Regards, Yatra Care | |||||
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