[Resolved] Yatra Online / Yatratrip.in

[Resolved] Yatra Online / Yatratrip.in — railway ticket booking

R rejinramesh from Thiruvananthapuram, Kerala

I have reserved 3rd ac railway ticket from wfd to kcvl on 21.02.2019 in the name of rejin ramesh, aged 24. I was not found any problem upto online payment. After payment from my account, the system was not displayed the ticket printing option or showed any reference number or pnr number or anything else. Since i did'nt get the pnr number, i could not cancel the ticket or print a duplicate e-ticket. I have not received any message in my registered mobile number "[protected]" or in my e-mail-id. Hence i request you to kindly resolve the problem immediately or refund the amount without any delay. I am expecting a favourable reply in my email-id "[protected]@gmail.com" and also a message from your part in my mob no. [protected]. Was this information helpful? No (0) Yes (0)
Mar 23, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 11, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Ramesh, Greeting from Yatra.com! Thank you for your time on call. As per our discussion we are not able to find any of the booking with the given email ID. As requested kindly share bank transaction details at [protected]@yatra.com for us to check and assist you. Regards Yatra Care. Feb 11, 2019 Updated by rejinramesh The following OTP has been received in my email-id (credit card holder is Vimala L.R) for the payment transaction and also I received a message in my mobile "[protected]" after completing the payment. Message : "Dear Customer, INR 1170.48 was spent on your Credit Card xx6924 on 10-Feb-19 at Yatra.com." OTP - "One Time Password for transaction on your Axis Bank Card secure.[protected]@axisbank.com [secure.[protected]@axisbank.com] Sent: Sunday, February 10, 2019 10:52 PM To: VIMALA L R Dear Customer, 353648 is the OTP for transaction on your Card xx6924 at Yatra_Axis on[protected]:52:51.OTP valid for 5 mins.Please do not share it with anyone In case you have any queries / clarifications, please call us at our Customer Service number : [protected] [protected] or visit us at www.axisbank.com/support Sincerely, Axis Bank Team Feb 13, 2019 Updated by rejinramesh I have not received any further information from your part. Since i have not received the PNR Number/e-ticket, I request you to kindly reimburse the amount of Rs. 1170.48 to my debited account at the earliest or send the PNR Number and printout of my reserved ticket immediately. Feb 13, 2019 Updated by rejinramesh Verified Support Feb 20, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Ramesh, Greeting from Yatra.com! As requested earlier kindly share your bank statement along with bank transaction number at [protected]@yatra.com for us to assist you. Regards Yatra Care.
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rejinramesh

from Thiruvananthapuram, Kerala

I have received the following message from my Credit card Account after payment at 10.54 pm. The message is as follows:

"Dear customer, INR 1170.48 was spent on your credit card xx6924 on 10-Feb-19 at Yatra.com.".

I have booked ticket in the name of Rejin Ramesh, aged 24.
Kindly verify.