[Resolved] Yatra Online / Yatratrip.in — reissue of ticket | |
Booked a ticket for three passengers on yatra for a multi city flight from delhi to the us and back. The flight was on delta and part of the itinerary was operated by jet hence got cancelled. Contacted yatra but they were of no help so contacted the airline directly and was put on an alternate itinerary but final re-issue of ticket has to be done by yatra. Unfortunately they lack the basic competence to execute something like this. They don’t reply to emails. The phone customer service does nothing apart from apologise and request for 2 hours more, 24 hours more, 48 hours more. They assure a call back because they can’t do anything else but never call back either. This has been going on for more than a week and it is the most frustrating experience. Complete disregard for customers. I have other bookings dependent on this but they are least bothered since to them the money in received so now they can ignore. Was this information helpful? | |
May 27, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 26, 2019 Yatra Online / YatraTrip.in Customer Care's response Hi Lipakshi, Greetings from Yatra.com ! Regret the inconvenience you have gone through. Request you to kindly share your Yatra booking reference number to enable us to assist you. Regards, Yatra Care ! Verified Support Apr 26, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Lipakshi, Greetings from Yatra.com! This is with regards to your flight booking under Yatra reference number YT34043628, regarding schedule change. We would like to inform you that we have received another post on Twitter for the same query which our team is presently looking into. We would continue to work on that post till its resolved to your satisfaction and update you on the same thread. Best Regards, Yatra Care | |
 2 Comments | |
Comments
Ref no: 34043628
supervisor's reply, Apr 26, 2019
To the author "Lipakshi":
I am not the service provider for you.
I can provide a legal service for fee before any authority, if the passeger requested so and, if the service provider intentionally had not fullfiled the duty accaording to the rules of the civil aviation, based on all documnets.
sr manager for ICAO / IATA irregulatory matters (Europe and Asia)
Aryan engineers ltd.
requests for legal assistance can be submitted along with documents to e--mail:
aryan @ vivaldi.net
I am not the service provider for you.
I can provide a legal service for fee before any authority, if the passeger requested so and, if the service provider intentionally had not fullfiled the duty accaording to the rules of the civil aviation, based on all documnets.
sr manager for ICAO / IATA irregulatory matters (Europe and Asia)
Aryan engineers ltd.
requests for legal assistance can be submitted along with documents to e--mail:
aryan @ vivaldi.net
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+91 95 5580 0800 [Customer Support]
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Nobody has a duty to react on anonimous text of the complaint, of indeffinite complaint.
It is logically, if you open your face at the street, if the author does need the legal services,
the author does not intend to make the fraud, the author need to introduce himself / herself and to give ID of booking. So, leave
1. Your full name
2. Contact
3. PNR and booking number in FULL in attchment,
4. Wait 24 hours for the response of the operator of the service.
If the above introduction is executed by the complainant (claimant),
and no confirmation is received within 24 hours,
the complainnat is entitled on full refund via the bank for the fraudlent transaction.
The bank / operator - that who issued the 1st receipt, shall refund in full within max 10 days.
It is uselss to request the same service from the same operator / complainant more than 2 times always.
sr manager for ICAO / IATA irregulatory matters (Europe and Asia)
Aryan engineers ltd.
requests for legal assistance can be submitted along with documents to e--mail:
aryan @ vivaldi.net