[Resolved]  Yatra Online / Yatratrip.in — refid: #21521219 booking query id at yatra.com (need refund)

Hi,
I did enquired about thailand family trip with yatra.com 25th september & given quote of 33k person for travel dates from 31st sep to 4th october. As we have total 8 family members, sales representative asked me to pay 10000 inr as booking amount as flight cost will go high so that he can block for 8 people. Then i paid on same day. Due to some circumstances, i need to cancel this planned booking. Then i send email to yatra sales rep & talk to him to cancel my booking & refund. However yatra are reluctant to refund my 10k booking amount.
Pls help me.
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Nov 11, 2019
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings, from Yatra.com!

This is with reference to your email regarding the package booking.

We would request you to help us with the booking reference number along with registered email ID & contact number so that we can check the details and assist you accordingly.

Regards,
Yatra Care!
Verified Support
Oct 03, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings, from Yatra.com!

This is with reference to your email regarding the package booking under the reference number YH5312413.

We would like to inform you that we have checked the details and found that the team already informed you that as per the policy the booking amount is non-refundable.

Therefore, we would not be able to process the refund. Kindly refer to the terms and conditions.

Regards,
Yatra Care!
Oct 03, 2019
Updated by Harish Kumar GL
I am asking same question, why this is NOT refundable without issuing any confirmed flight tickets or hotel confirmation details. Its just under enquiry process.
If i got all the confirmation from yatra along with vouchers, then definitely agreed the process.
Hard earned money 10K goes in drain, its hurts a lot for middle class people. Pls yatra team don't cheat people like this. Try to re-consider & re-fund it.
Verified Support
Oct 03, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings, from Yatra.com!

This is with reference to your email regarding the package booking under the reference number YH5312413.

We have checked the details with the team and found that the airline tickets were issued. Therefore, in case of cancellation, the booking amount is non-refundable. And the same we cannot refund back to you.

Hence refund is not permitted for this booking.

Regards,
Yatra Care!
Oct 09, 2019
Updated by Harish Kumar GL
Hi,

NO, Air tickets are NOT issued. How can you say this "Airline Ticket issued" without informing or sending details to me. I am 100% sure on this. If tickets are issued why don't you send email to us.

Regards,

Harish
Verified Support
Oct 10, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Harish,

Greeting from Yatra.com!

As checked and want to inform you that package was cancelled from your end and as per the policy shared with you at the time of booking, In that it is clearly mentioned. Booking amount will be forfeited.

Regards
Yatra Care
Nov 11, 2019
Updated by Harish Kumar GL
Its already told that this trip under discussion only, checking on booking information. How can this be taken as cancelled? Did yatra provided any vouchers...NO.

This is real fraud.
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