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Yatra Online / YatraTrip.in

[Resolved]  Yatra Online / Yatratrip.in — refund against cancellation not yet received

Please confirm when the amount will be reimbursed against the flight cancellation for following refund reference numbers

1) [protected], processed on[protected] per your email, refund reference 74056638267826661921420
2) [protected], processed on[protected] per your email, refund reference is 74056638267826660919367

Please note that above refunds are pending to be settled for about 50 days now and are against cancellation of flight from mumbai to shirdi on 21 aug 2018.
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Nov 8, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2018
Yatra Online / YatraTrip.in Customer Care's response Dear Girish,

Greetings from Yatra.com!

We would like to inform you that as we have checked your refund has already been processed from our end on 23rd Sep 2018. We have forwarded the refund reference number on your registered email ID, would request you to please contact your bank to get the refund details. In case the bank denies for the same kindly share the written document along with the bank statement from transaction date to till date at [protected]@yatra.com with us and we will take it forward with the bank.

Best Regards
Yatra Care
Complaint comments 
1 Comment

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Comments

Prior approaching bank can u provide me formal receipts of transaction, as I just have email message from you and not transaction record. When I approach bank, they do not hv any transaction pending. So on what basis I claim with them. Awaiting ur confirmatory response with serious approach on subject.
Reply
Yatra Online / YatraTrip.in Customer Care's response, Oct 8, 2018
Verified Support
Dear Mr. Arora,

We have shared the both refund reference number on your email id from the same you can check with your bank they will check and assist you on this.

Regards
Yatra care

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