[Resolved]  Yatra Online / Yatratrip.in — Refund amount discrepancy

Address:

122001

Hi There,

We have booked tickets from new Delhi to Bangalore and Bangalore to new Delhi to travel in August 2017.

These were booked for our honeymoon. However because of some reasons we have postponed the trip to Sept.

When I tried checking the refund amount from Yatra app, I had shown me rs. 300 something as total refund for each ticket.

I called yatra customer care, the executive told me the refund will me 580. I requested him for support as we have a genuine reason for reschedule/refund, he clearly said that there is nothing they can do in this and this amount comes from spice jet itself. I asked him ll calling spice jet will work. He said no one can give you more than this refund.

By chance next day I called spice jet. I was shocked the refund amount told by them. It was near 2000 per ticket.

I called yatra again. Executive said the refund amount will be 1000 something. When I asked how your executive told me only 580. He said he might have told you the refund you will get if you cancel it on phone and not online.

What the hell. Is Yatra here to cheat a layman. I need a answer and final refund amount for my tickets.

I will make sure neither me nor any of my friends/relatives use Yatra's service in future. Sorry to say but Makemytrip is much more reliable and genuine than u guys.

Hope to get a reply and call back soon.

PNR : M9QPPW
CF338R

Regards,
Trisha
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