[Resolved] Yatra Online / Yatratrip.in — Refund amount not received for flight cancellation | |||||
Hi, I booked return flight ticked from raipur(cg) to Bangalore on 24 november which was cancalled and rescheduled by indigo but i was not travelled my me and it was cancelled by me on 17 november but amount is not received either from yatra nor from indigo in my bank as per their process they should refund within 4 or 5 working days. below details :- Name:-venkatkameshwar rao kashibhattla email:[protected]@gmail.com phone:-[protected] booking reference:-6E708 24 NOV RPR TO BLR FLIGHT NO-1745/2100 Regards venkat Was this information helpful? | |||||
Jan 9, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 08, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Rao, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care Verified Support Dec 09, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Rao, Greetings from Yatra.com! Thank you for contacting us and we regret the inconvenience caused. We would like to inform you that we have processed the refund from our end against the reference number[protected] for INR 975.00 on 08th Dec 2016. Your bank will take 2-7 business days to credit the amount in your bank account. For your query on eCash redemption please find below the usage allowed as per the T&C. Kindly follow the link for the detailed T&C https://www.yatra.com/online/ecash-faq. Domestic Hotels 10% ( up to Rs. 1000) International hotels 20% (up to Rs.2000) International flights 5% (up to Rs. 1000) Domestic flights 5% (up to Rs. 250) Activities 5% (up to Rs. 500) Train 10% Bus 10% Holidays 5% Hope this resolves your query. Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. For holidays please call on [protected]. Best Regards, Yatra Care. | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that T&C'S are fixed and we would not be able to do any modifications on the same. For complete information, request you to please visit on the following link: http://www.yatra.com/online/ecash-faq.
Should you have any further queries, please contact us at 955 5800 800 or write to us at support@yatra.com and we would be happy to assist.
Best Regards,
Yatra Care