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[Resolved]  Yatra Online / — refund for unbooked tickets

I was trying to book tickets from ranchi to mumbai. However after i going through payment page the website got stuck and the amount got deducted but i didn't receive the tickets. The customer care first said there was no booking. Then said that amount will be refunded but then sends mail saying that payment did not materialize hence no refund with us. Booking id[protected]
Complaint marked as Resolved 2019-07-07 17:20:51

Complaint Status

[Jun 02, 2019] Yatra Online / customer support has been notified about the posted complaint.
Verified Support
Yatra Online / Customer Care's response Jun 02, 2019
Dear Ayush,

Greetings from!

We regret the inconvenience you have faced. We have checked the payment status at our end, the payment has not been received of INR 9241.00 under Yatra reference number[protected]. Your Bank should auto reverse the amount within 5-7 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required.

Yatra Care
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    Yatra Online / Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001