[Resolved]  Yatra Online / Yatratrip.in — refund not yet credited to my account even though indigo have fully refunded the same to yatra.

Address:S-1, Second Floor, Brianna Residency,, Fatorda, Margao, Behind Don Bosco Engineering College, South Goa, Goa, 403602

At the outset i had booked 3 tickets from goa to kolkata vide pnr no. Fk9j2h and yatra reference no.[protected] in flight no. 6e-803. The airlines cancelled the flight due to operational issues and booked me in other flight causing inconvenience. Since other flight timing was not fitting my schedule i had to cancel tickets wherein indigo promised me full refund. Indigo sent me credit note no. Ga2181903ab27810 dated 7th march 2019 for rs 12, 789/- and they have confirmed full refund was credited to yatra on 7th march 2019.
Till date neither yatra have reversed my full refund neither did they called me to explain the cancellation of flights.
First of all i have been inconvenienced due to cancellation of flight and now yatra is not refunding the money. Worst company experience so far. I would not recommend anyone to use yatra for booking any more neither do i intend to use it anymore.

Regards,

David chakma
Mobile: +91 [protected]
Email: david. [protected]@crompton.co.in, [protected]@hotmail.com
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Apr 27, 2019
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear David,

Greeting from Yatra.com!

We regret the inconvenience caused to you. We would like to inform you that if passenger cancel the flight directly from airline. They can claim refund directly online from My Booking tab. ( Claim refund ). As checked airline had processed the refund as per applicable charges. Please note we are in contact with the airline regarding correct refund amount. We will update you accordingly.

Regards
Yatra Care.
Verified Support
Mar 22, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear David,

Greetings from Yatra.com!

This is with regards to your refund query under booking reference number[protected].

Your refund of INR 12039.00 has been processed from our end on 22'Mar. Please note if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Regards,
Yatra Care
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