[Resolved]  Yatra Online / Yatratrip.in — refund of cancellation booking reference[protected]

Address:

110010

Booking reference[protected]
Pnr cj4hqa

I booked the indigo ticket on-line with yatra for my wife shilpa for 12 jul from delhi-ahemdabad - dubai.
After mixed up pnr generated the refund process itself has been absurd with the on line site suggesting that zero refund would be granted. The helpline employees are the most disrespectful people and are not wiiling to understand the customer point of view, blatant lies by the staff is just not acceptable. I simply wish for the refund to be processed,

However the airlines and the aggregator charging a customer more than 50% of the cost of actual travel just for cancelling a ticket is absurd, i wonder if that can be rectified.