[Resolved] Yatra Online / Yatratrip.in — Refund of cancelled airtickets | |||||
I had booked return tickets from pune to Goa on 6th Jan 17 with ref.no.[protected]. I had to cancel the booking as my son's board exam dates clashed with it. The company namely yatra.com did not deposit the refund amount in my account, instead the refund was transferred to so called ecash account. They informed me that I have to use their services to utilise that amount or it will be consficated if not used with 60 to 90 days. Sir it is my hard earned money and I don't want it go waste. Pl.help me..l have consulted my brother who is a lawyer. He advised me to file criminal complaint of cheating u/s 420 IPC. Was this information helpful? | |||||
Feb 20, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 17, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sajid, Greetings from Yatra.com! Regret the inconvenience caused. As per our records, booking was cancelled online and you have opted the refund in your ewallet account. As a gesture of care, we have forwarded the request to the team to initiate the refund in your bank account. We request you to please allow us some time. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care Verified Support Jan 18, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sajid, Greetings from Yatra.com! We would like to inform that refund of INR 5, 712.00 has been initiated in your bank account and it will take 2-7 working days to reflect in your account. Hope your query has been resolved. Best Regards, Yatra Care | |||||
 1 Comment | |||||
Comments
i would like to inform u that i have booked a flight on 6th augest 2017 from jammu to srinager .the flight was refundable .but due to some problem i have to cancel it but i did not get any refoundable amount i also take with yatra coustumer care thy told me that the cancelation charges are mor that the flight fare that is y i will not get any amount but u r showing that flight is refundable. than wat is the benifet to the costmer to to cancel the booking we booked that becuse it was refundable so u r cheating with costumers..that is not good u have a such brand company.if cancelation charges r more than the flight fare than y r u showing the flight r refundale ...i want my money back...
Reply
Yatra Online / YatraTrip.in Customer Care's response, Feb 7, 2017
Verified Support
Dear Mir, Regret the inconvenience caused. Please share your Yatra booking reference number to assist you further. Thanks, Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Feb 9, 2017
Verified Support
Dear Mir, Regret the inconvenience caused. Please share your Yatra booking reference number to assist you further. Thanks, Yatra Care
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