[Resolved] Yatra Online / Yatratrip.in — refund of domestic air tickets

[Resolved] Yatra Online / Yatratrip.in — refund of domestic air tickets

D Deepbubai

Due to start of lockdown in kolkata from 23/mar 17:00, i tried to cancel my air tickets from blr to ccu via goa (Partially refundable). On the yatra portal it gave a message as it is less than 24 hrs but suggested to contact yatra support team. Accordingly i dropped email with all the details to yatra support, unfortunately they didn't take any action. Team was not available on-call. Now they are saying they can only refund rs. 482 only. Attaching the screen shots of emails sent and yatra online portal. Please help me on how to get the refund. Cancellation email sent: 22/mar 17:37 Flight time from blr: 23/mar 12:45 (To ccu via goa) +1 photos Was this information helpful? No (0) Yes (0)
Aug 16, 2020 Complaint marked as Resolved Complaint is marked as resolved - I have no information when and how the complaint is closed. Neither I received any refund nor any intimation from Airlines company on my complaint. Please tell me how the complaint is closed. I dropped to 2 more messages but no reply. Please consider this on priority as this complaint is pending for 3 months now. Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Jun 03, 2020 Updated by Deepbubai Any update please on the complaint? Jun 07, 2020 Updated by Deepbubai After 2 days raising the complaint got a call from number from Delhi NCR asking for my account number for refund. When told him he can refund the money from the same account from where the transaction is done he disconnected the phone. After that there is no information. Can you please give some update on the complaint ??
Add a Comment	Share
Submit Close