[Resolved]  Yatra Online / Yatratrip.in — Refund of the visa fees and services not provided but charged money

Address:Gurgaon, Haryana
Website:Yatra.com

I took an International trip with Yatra in the month of December. I paid as per their package including visa fees and all. However at the time of visa application I had to pay the fees instead of them. Therefore a refund of that visa fees is pending since then. I have sent numerous emails to the agent of Yatra and also their head but no reply from their end. Also there were some services which I didn't get while on the tour but which were charged to me in the package. No reply from Yatra. Pathetic service from their end.
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Apr 21, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Mr. Chauhan,

Regret the inconvenience caused. Would request you to please elaborate your concern along with your Yatra booking reference number so that our team can assist you further.

Best Regards,
Yatra Care !
Verified Support
Mar 16, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Mr. Chauhan,

Regret the inconvenience caused. Would request you to please elaborate your concern along with your Yatra booking reference number so that our team can assist you further.

Best Regards,
Yatra Care !
Verified Support
Mar 19, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Mr. Chauhan,

Regret the inconvenience caused. Would request you to please elaborate your concern along with your Yatra booking reference number so that our team can assist you further.

Best Regards,
Yatra Care !
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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