[Resolved]  Yatra Online / Yatratrip.in — refund pune to delhi

Address:	110017
Website:	yatra.com

Flight e-ticket yatra ref number – [protected], pnr - jbblrp

Airline : jet airways pune to delhi fri, dec.7 2018

I am sharing my horrible experience with yatra services and would like to highlight this to yatra management.
We booked round trip tickets from delhi to pune for 7th and 10th dec, 18. But by mistake instead of 10th dec. Return ticket was booked for the same date i. E. 7th dec. Wihin hours we realised the mistake and contacted yatra and asked them to correct the date as 10th instead of 7th dec. But they refused. We spent almost 4-5 hrs. Talking to yatra/airlines people, taking both of them in conference call but nothing came out. We tried our level best to make them understand that it was a mistake and that nothing was done intentionally and tried to convince them that a person who is leaving from delhi to pune at 8.35am can’t come back from pune to delhi at 7.55am. It’s not at all possible. Travel time between delhi & pune is minimum 2 hrs. But in vain. Nothing came out. We had to cancel that ticket and book a new ticket. We got only rs.200/- as refund out of rs.4500/- for cancellation. We had a long relationship with yatra but felt cheated.
I must say that yatra has a very poor customer support. They are making profit on customers money by cheating people.