[Resolved]  Yatra Online / Yatratrip.in — refund request refused

Address:	Gurgaon, Haryana, 122001
Website:	www.yatra.com

We paid yatra.com around inr 3 lacs for arranging europe trip. We booked our travel package (Ya:9850737) around 3 months back (I. E. On 17th feb). Yatra consultant delayed our visa processing until the last moment and only 18 days before our travel date (I. E. 18th may) confirmed us that yatra online pvt ltd team is not able to get appointment for us at the vfs and asked us to go directly by yourself to vfs office for visa process. Even after paying a huge amount to yatra they did not help us in processing for visa. We went to vfs on 28th april and came to know that the documents provided by yatra for schengen visa are outdated (Visa application form was outdated, our itinerary prepared by yatra was incorrect).

On 15th may we got a letter from chez republic embassy that our schengen visa application has been refused by the embassy on the grounds of - "justification for the purpose and conditions of the intended stay was not provided".

Despite of the fact that yatra processes hundreds of schengen visa applications on daily basis, how they didn’t know about updated visa application form, correct itinerary, since all our documents were 1st sent to yatra travel consultant for verification on 17th april and only after travel consultant go ahead we went to vfs.
The core reason for cancellation of our booked package (Ref id: - ya:9850737) with yatra is: -
Delay in processing our schengen visa due to nelegence from yatra travel consultant.
This delay & negligence was highlighted and escalated to top management / customer service / international travel team / immediate manager of travel consultant on thu, apr 26, 2018. Which means yatra team including top management from customer service were fully aware and could have already anticipated our last minute visa refusal at the embassy, which is very common in case of schengen visa applications.

We requested yatra for alternated option they didn’t help us and when we asked for refund they simply refused to pay.