[Resolved] Yatra Online / Yatratrip.in — regarding misbehaviour by your agent

 
1 Review
Rupnagar, Rupnagar District, Punjab, India
 CA Sachin Kakkar on Mar 2, 2018
Team yatra,,
I wish to register my strongest disappointment upon the way your representatives deal with the clients. My object is related to a recent holiday package inquiry done by me for a trip to dubai. I had inquired about the package from two of your representatives who offered me different rates for the same package. Name of one representative is rashmi thakur and the other executive was a gentleman whose name i dont remember but i had talked to him around 2.18 pm today. Upon getting different offers it was obvious to suspect the authenticity of both therefore i called for the third time to confirm the same. Upon calling your representative informed me that when i am in contact with one of the agents, other agents cannot entertain me. Upon this explanation i politely disconnected the phone. But within two minutes i received a phone call from your representative who tried to act over-smart and tried to bully me about why i talked to any agent other than rashmi thakur. If such is the behavior you deal with your clients i dont think we can even think of taking your services. All my calls were made from my mobile number
Complaint marked as Resolved Apr 13, 2018

Complaint Status


[Mar 02, 2018] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Mar 02, 2018
Dear Sachin,

Greeting from Yatra.com!

We regret the inconvenience cause to you, Request to kindly share your Yatra booking number along with the contact details on [email protected]

Thanks
Yatra Care
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Mar 05, 2018
Dear Sachin,

Greeting from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Mar 10, 2018
Dear Sachin,

Greeting from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Mar 13, 2018
Dear Sachin,

Greeting from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care
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    Yatra Online / Yatratrip.in - regarding misbehaviour by your agent