[Resolved] Yatra Online / Yatratrip.in — request for refund as bus got cancelled | |
I have booked tickets for kerala-rtc volvo multi axle, bus pnr: k473956 on january 2, the booking reference number:[protected] and passenger name : arunima m g. The kerala-rtc itself has cancelled the bus that day and i had to take another means of transport for my journey. I had a great loss of money and time. I asked kerala-rtc enquiry section and they told that for refund i have to get it from yatra online. So please go through my complaint and do urgent measures to get my refund of rupees 520. Was this information helpful? | |
Apr 3, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 19, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Arunima, Greeting from Yatra.com! Regret the inconvenience you have gone through. We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Feb 19, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Arunima, Greeting from Yatra.com! We have checked the details with bus operator, as per the records bus was operated as per the scheduled time. We would request you to kindly share us the cancellation email or SMS received from bus operator, so we can assist you accordingly. Best Regards, Yatra Care Verified Support Mar 03, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Arunima, Greeting from Yatra.com! This is to inform you that we have cross-checked the details with the bus operator and as per the records, the bus was not canceled and the bus was on time. Kindly confirm with whom you have received the information regarding the bus cancellation. If the operator itself informed you about the cancellation, then only it will be considered. Best Regards, Yatra Care | |
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greeting from Yatra.com!
We would like to inform you that the details have been verified with the vendor. The bus was on time, there was no cancellation happen on that day. You can also cross check the same with the bus operator as well on the below mentioned number.
No - 09447071021
Best Regards,
Yatra Care