[Resolved] Yatra Online / Yatratrip.in — Request Refund and Compensation for reckless service | |||||
I booked my flight ticket for 4 persons with Airpegasus through yatra.com on 5th July, 2016 vide booking reference No;[protected]PNR – WIO3B4) to travel from Bangalore to Trivandrum on 6th Aug’16. I had received the message just a few days prior to departure date as cancellation of flight due to unacceptable reason. I requested with airpeagasus to arrange alternate flight or through with anyother airline such as air asia or air india for 4 persons. They refused to arrange the same. While I called air Pegasus, they said they refunded all amount to yatra.com But yatra.com says they are awaiting refund amount from airpegasus. I am not getting positive response from yatra.com and airpegasus for the past 5 months. Kindly intervene and resolve the issue within 15th Dec'16 meanwhile I will send legal notice to yatra.com for the deficiency of service. Was this information helpful? | |||||
Jan 10, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 10, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Mr Muthu, Greetings from Yatra.com! Our team is in contact with Airline to get an update on your refund, please allow us some time. Best Regards, Yatra Care
Verified Support Jan 18, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Muthu, Greetings from Yatra.com! We would like to inform you that we have processed the refund from our end on 16 Jan 2017. Post this your bank will take 2-7 business days to credit the amount to your bank account. Hope this resolves your query. Best Regards, Yatra Care. | |||||
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I booked return flight ticked from raipur(cg) to Bangalore on 24 november which was cancalled and rescheduled by indigo but i was not travelled and it was cancelled by me on 17 november but it now amount not received kindly help on this query.
Greetings from Yatra.com!
Regret the inconvenience caused. Please share your Yatra booking reference number and we will be happy to assist you.
Best Regards,
Yatra Care