[Resolved]  Yatra Online / Yatratrip.in — reservation not accepted by hotel groups because of rate discrepancy at yatra site

Address:	Kolkata, West Bengal, 700004
Website:	Yatra.com

Hello

On 25th December, 2019 I found a deal at the Yatra site that the Chas Sanderling Hotel at Darjeeling is offering their hotel rooms at 98% discount rates in the second week of February. I did not miss the offer and booked the hotel for three days @ 200 INR. Next day, I received a call from the Hotel Group that they have received my booking but they could not accept it because of rate discrepancy and they asked me to contact Yatra. I understood that it was a bug at the Yatra site. I called Yatra and registered a service request 16346621 and 16343423. It has been 7 days I have been getting the same answer from the customer service team that the concerned team is looking into this. They have closed the existing service request and opened up a new one 16389482.

But one thing I note is that they have fixed the bug at their website. The website is showing correct rate now which is 3500 INR. But they have not come back with a resolution. They are constantly saying that the issue is highly escalated and the respective team will come back with a resolution soon. They have not cancelled the existing booking and is not letting me know whether I have to pay extra than what I have paid. Every time, the customer service representative is saying that in such case Yatra incurs the losses because it was their website price issue.

My question is why would customer suffer because of a website issue. I could have availed offers on another company website like makemytrip or goibibo, which are very reliable. Now that Christmas is gone, I won't be getting any more offers and see how yatra team is dragging me out.

If I do not get a resolution within next few days, I am going to write to [protected]@yatra.com. I believe my case is a unique one and Leadership Team will be interested in the same. They might be able to showcase this as an example how beautiful and dedicated Yatra Team is [in case Yatra incurs the loss and pays up the residual hotel rent due to their price discrepancy issue]

Best Regards