[Resolved] Yatra Online / Yatratrip.in — Services not provided as promissed | |||||
Dear sir, I have booked holiday package (YH3078066)for 5n/6d at Andamans from YATRA.COM. Initially the itienary given to me was worth of rupees 58312/- in which Neil Island was not covered. Then they gave me second itinerary of rupees 66312/- in which Neil Island was covered. I chose the second itinerary and paid Rs 66312/-. But when I reached Andamans Island Neil island was not covered in the itinerary which was given local vendor ( Andamans connections). I inform same matter to the yatra.com on the same day but there was no reply from yatra.com. I also called many times in subsequent days regarding the same but there was no reply from the yatra.com. Finally the Neil Island was not covered during the tour package. Second issue, . At Havelock Island Non AC room was booked in Hotel Sand Marina where as according the promised itinerary the room at Havelock island was CASA room in hotel Kingdom (3* hotel). I again complained for the same at yatra.com Finally I paid extra 4360/ for room upgradation Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 15, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mohnish, Greetings from Yatra.com! Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. As per our records, our team has advise you to share the screenshot of the amount paid extra to the hotel for AC room and we will reimburse the same. Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association. Best Regards, Yatra Care Jan 15, 2017 Updated by mohnish thakur I have attached the screenshot of the bill paid for AC rooms. But what decisions you have taken for the extra amout paid for visiting Neil Island. Verified Support Jan 16, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mohnish, Greetings from Yatra.com! Thank you for sharing the details with us. We are looking into your query and will update you at the earliest. We appreciate your patience in the interim. Best Regards, Yatra Care | |||||
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