[Resolved]  Yatra Online / Yatratrip.in — showed a different hotel in itinerary and after payment they have given me different room

Address:

Jhansi, Uttar Pradesh, 284001

I have booked a chardham Yatra package through Yatra. They have shared the complete package through email. They had showed hotel lemon tree for Dehradoon stay. After which I made the full payment now instead of lemon tree hotel they have given me Hotel madhuban in Dehradoon. When I have asked the reason for not providing me hotel lemon tree reservations, one of their executive, Dharmendra said their tie up with this particular hotel has ended .So I asked him to refund my money as I don’t want to go with this hotel. Then again I got a call from their executive Archana next day she said the hotel is sold out for my travelling date but in reality it is available I have shared the screenshot of hotel availability on yatra’s official website while she was on call after this she said she will check with her seniors and after an hour or two I again got a call from another senior executive Akhil KUMAR Yadav and he again started the tie-up story I have asked then why are you still showing that particular hotel on your official website so he said that this contract is still to be ended in a formal way. In the package they have mentioned that similar category hotel will be provided and I have asked for some other brands like four points by Sheraton then they said they can only provide madhuban hotel only. It’s their fault as they haven’t informed about non availability of hotel lemon tree before payment .Also In case if they were not able to provide lemon tree hotel they could have checked my confirmation for the reservations for hotel madhuban.Instead they have directly sent me the Mail with madhuban hotel Reservations which is not acceptable.So firstly they have not provided reservations for lemon tree .Secondly as per their policies they are not providing me any other good hotel.Thirdly for the refund they have said that the money will not be refunded and cancellation will be done as per their policies.