[Resolved]  Yatra Online / Yatratrip.in — system payment error system lead to wrong flight date

Address:

North Goa, Goa

Complaint no#20432327

I would like to raise my issue that i was using the yatra app to book the air ticket for 22nd oct 2019 but system was shown error while taking the payment and then i go back and again tried for the payment then suddenly we noticed that system has changed the date and book the air ticket of 23rd oct for the same flight.

You can refer the first yatra booking ref no#[protected] which has some payment issues occurred for 22nd oct 2019 and not get booked however when the payment has accepted for yatra app for booking ref no#[protected] which has selected the wrong travel date and book the same flight with almost same value.

I got the call also in that time that payment has some issues so you try again and also shared the booking reference number but now support team is not accepting the fault of system error and now entire blame put in to customer.

The behaviour of customer support team is so negative and can't explain the way they have handle the entire complaints from customer side so now i have no option to put my case to consumer court to get the solution.