Yatra Online / Yatratrip.in — trip details and flight cancellation charge refund

 
1 Review
 Anwesha1234 on Nov 15, 2018
Dear team,
We have booked our trip to sri lanka in name of indranil mukherjee in august '18 for 21 dec - 27 dec.
Hierover our flight from bhubane dear to chennai round trip was cancelled by air asia, and accounting to the flight company they have refunded the amount to yatra, but yatra executive are incoming that they haven't received any amount.
We also dont get any update regarding our trip and whom to contact.
Kindly assist

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Anwesha
[protected]

Complaint Status


[Nov 15, 2018] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Nov 15, 2018
Dear Anwesha,

Greeting from Yatra.com!

We regret the inconvenience caused to you. Request to kindly share your Yatra booking number for us to assist you.

Regards
Yatra Care
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Nov 20, 2018
Dear Customer,

As per records, our customer care team would have contacted you for all your concerns and as confirmed the issue is resolved. Should you require any further assistance, Feel free to write us back.

Best Regards,
Yatra Care !
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    Yatra Online / Yatratrip.in - trip details and flight cancellation charge refund