Yatra Online / Yatratrip.in — unsatisfactory delivery of the promised services | |||
Hi team, My booking reference number is yh4799445 On last second last day when i stayed in hotel mercure in rome... My ac was not working and it was 30.4 c in the room... I complained in the reception and no one corrected the ac and give me the same reply everytime i asked them which was "our technician is working" i also asked what is the timeline to correct it and they said we dont have any... This situation was with some other people as well and nothing was done to correct it... I also requested them to atleast move my mattress to my friends room who was in the same group package and they said they dont have any help boy who can do that... Being a 4 star hotel it was not expected from this kind of service...ac was working in other people's room who was there in the group package... I had flight next morning and i was not able to sleep whole night due to non functional ac... I will never recommend any one to choose yatra... Also same issue occured in hotel splendid galzignano Terme spa and golf Resort (Htl) Viale delle terme, Ac was not working in this hotel as well and whole group complained about this and we had a verbal discussion with receptionist who failed to deliver us the proper reason of not working of ac.. One of our group member complained about this and they got extra snacks and a drink in the next day dinner... I never expected that this kind of service will be delivered after paying so much of money. Was this information helpful? | |||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jul 01, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Abhinav, Greetings from Yatra.com! We sincerely regret any inconvenience faced by you. We have requested our team to connect with you and discuss this and close. Please feel free to connect with us again if required. Regards, Yatra Care Verified Support Jul 04, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Abhinav, Greeting from Yatra.com! We thank you for your patience. We regret the inconvenience you faced. This is definitely not the level of service we endeavor to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. As per the details shared by our team that hotels in Europe do not have air – conditioning as a norm. As most of the hotels are only having air cooler/air ventilator or some of them are not even having an air cooler. We understand that the temperature is high in Europe this time. Please note we have taken up a serious note & feedback has been shared with the concerned team for further improvement and as checked as a special gesture Yatra free snacks and along with beverage was offered at Indian affairs restaurant. We request that kindly treat this as an isolated case and rest assured you would never have this kind of experience in the future. Regards Yatra Care Verified Support Jul 05, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Abhinav, Greetings from Yatra.com! We have requested our concerned team to connect with you and discuss this and close. Please feel free to connect with us again if required. Regards, Yatra Care Verified Support Jul 08, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Abhinav, Greetings from Yatra.com! Please be informed that we never commit AC room in Europe as most of the Hotels in Europe are having centralized Air ventilator system. It is completely under Hotel control that in case they have AC rooms and by any chance it is available then they mostly do provide it on first come first serve basis depending upon the availability. Nowhere, it is mentioned on the voucher that we will provide AC room. We would request you to please share the video at [protected]@yatra.com, so that we can take it further with the hotel on their behavior with the guest. Regards, Yatra Care | |||
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I want my refund back my pnr number is KHL2YJ n booking reference number is[protected]. This flight is canceled through indigo airlines n they said dat yatra ll refund d full amount because it is booked through yatra.i[censored] dont refund d amount then ill file a case against Yatra so refund it as soon as possible
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